Responsible Gaming
Gambling Should Be Entertainment
Lucky Wave Casino and Granville Services believe that gambling should only ever be viewed as entertainment, not as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting players who may be experiencing difficulties.
If you choose to gamble, please do so within your means and only with money you can afford to lose.
Age Verification
In the United Kingdom, you must be 18 years of age or older to gamble. We take age verification seriously and do not permit access to gambling services for anyone under the legal age limit. If you are under 18, please do not attempt to register or place bets.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Gambling with increasing amounts of money to achieve the same level of excitement
- Repeatedly trying to control, cut back, or stop gambling without success
- Chasing losses by returning to gamble more to recover money lost
- Gambling to escape problems, anxiety, or negative emotions
- Hiding gambling activity or lying about the amount of time and money spent gambling
- Neglecting family, work, education, or other important responsibilities due to gambling
- Borrowing money or experiencing financial difficulties because of gambling
- Experiencing mood swings or becoming irritable when unable to gamble
- Jeopardising relationships, job opportunities, or educational prospects
- Feeling a sense of desperation related to gambling debts
Self-Help Tools and Responsible Gaming Features
We provide a range of tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount of money you can deposit within a specified time period (daily, weekly, or monthly).
- Loss Limits: Establish a maximum amount you are willing to lose over a set period.
- Reality Checks: Receive regular reminders about how long you have been gambling and how much you have wagered.
- Time Limits: Set session time limits to control how long you spend gambling at one time.
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and gambling services.
To access these tools, log into your Lucky Wave Casino account or contact our customer support team.
Support Organizations and Help Resources
If you are struggling with problem gambling, professional support is available. The following organisations offer free, confidential advice and support:
United Kingdom
- GamCare – Free and confidential support for problem gambling
www.gamcare.org.uk
Phone: 0808 8020 133 (free, 24/7) - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk - Gamblers Anonymous – Support groups and peer assistance
www.gamblersanonymous.org.uk - National Gambling Treatment Service (NGTS) – NHS-funded treatment
www.addaction.org.uk
International Resources
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Need Help? Take Action Today
If you believe you or someone close to you may have a problem with gambling, please reach out for help as soon as possible. Professional support is available, and there is no shame in seeking assistance. Many people have successfully overcome problem gambling with the right support.
You are not alone. Contact one of the organisations listed above today for free, confidential support.